Frequently Asked Questions
Everything you need to know about your Only NY order.
How long will it take for my order to ship?
Orders are typically processed and shipped within 2-3 business days. During peak seasons or special releases, processing may take up to 5 business days.
What is your return policy?
We accept returns on unworn and unwashed items with original tags within 30 days of the delivery date. Please note that certain limited-edition items and sale products are final sale.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any customs duties or taxes.
Where can I find a size guide for your products?
A detailed size chart is available on each individual product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our warehouse for processing. Therefore, we are unable to guarantee any modifications or cancellations, but please contact support as soon as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.